The website uses a credit-based payment system. Customers purchase credits to send messages, initiate conversations and access other paid features.

Credit packages

Payment terms and conditions

• All payments are one-off and non-recurring.
• Users are never automatically charged additional fees.
• Payments are initiated by customers, with 3-D Secure confirmation where required.
• Purchased credits remain valid for three months.
• Credits cannot be transferred between accounts

Refund & Complaints Policy

Last updated: 30 October 2026

At LocalDaters.com, we are committed to providing a transparent, secure and enjoyable online dating experience. We aim to resolve all billing enquiries and customer concerns quickly and fairly.

Credit Purchases

All credits purchased through LocalDaters.com are prepaid digital credits. Purchases are one-time payments, and customers are not automatically enrolled in recurring subscriptions or automatic rebilling.

Refund Eligibility

Customers may request a refund within 7 days of purchase for credits that have not been used.

Where some credits have already been used, a refund may be provided for the remaining unused credits, calculated proportionately against the original purchase price.

Credits already consumed are generally non-refundable, except where a billing error, technical failure, unauthorised transaction or applicable consumer protection law requires otherwise.

Billing Errors & Unauthorised Transactions

If you believe you have been charged incorrectly, charged more than once, or notice a transaction you do not recognise, please contact our customer support team.

We will investigate the transaction promptly and issue an appropriate refund where an error or unauthorised charge is confirmed.

Customers retain the right to contact their card issuer regarding suspected unauthorised transactions.

How to Request a Refund

Please contact our customer support team:

Email: help@localdaters.com

Telephone: +1 941 999 3885

When contacting us, please provide your registered email address, transaction date, payment amount and a brief explanation of your request.

Our customer support team aims to respond to all enquiries within 24 hours, with billing disputes and urgent payment issues prioritised.

Refund Processing

Approved refunds will normally be returned to the original payment method. Once processed, refunds may take approximately 5–10 business days to appear, depending on your card issuer or financial institution.

Customer Complaints

We encourage customers to contact our support team directly with any concerns regarding their purchases or use of the service.

We aim to investigate complaints fairly, provide clear communication and resolve issues promptly, helping prevent unnecessary payment disputes.

Nothing in this policy affects your statutory consumer rights or your right to contact your card issuer.

LocalDaters.com – Transparent Billing, Secure Payments & Responsive Customer Support.